Junior Software Engineer

Austin, Texas, United States Full-time

Junior Software Engineer

We are seeking a Junior Software Engineer to join our dynamic team. Our Junior Software Engineers work with our client support team to ensure proper client on-boarding and support.  The Junior Software Engineers also assist the engineering team with the development of new features for our platform.

Responsibilities:

  • Work collaboratively with Development and Data Science teams to resolve client issues
  • Troubleshoot and resolve medium to high complexity client configuration issues
  • Participate in client meetings and demonstrate detailed technical knowledge of our SaaS offering and how our clients use it
  • Perform simple code changes in support of client on boarding or to resolve client configuration issues
  • Ability to drive parallel client integration projects to completion
  • Create and maintain client configuration documents
  • Serve as an escalation contact for client issues

 Qualifications:

  • 1+ years working experience with scripting and configuration using Javascript, JSON, HTML, etc.
  • 1+ years of technical support experience (SaaS environment)
  • Understanding of agile software development practices (SCRUM)
  • Proficiency with Linux OS
  • Candidates must be analytical and detail-oriented
  • Excellent written and verbal skills
  • College degree
  • Must be authorized to work in the U.S

 Nice to haves:

  • Experience with CRM (Customer Relationships Management) systems
  • Experience troubleshooting software integrations and API issues
  • Experience with Atlassian products (JIRA & Confluence)
  • Ability to work with Git Version Control System

 Company Overview

Pilytix is a quickly growing technology company on the cutting edge of big data analytics with a casual and fun work environment. Our SaaS platform uses sophisticated data science techniques to provide pipeline analytics to our B2B clients.